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Didn't get Hydarian crystal after payment

Post  Post #1 
Group guest
Pls resolve this or refund my money.
28 March 2018 16:35
28 March 2018 16:35
Reputation 1
Group toss 11 3 14 Messages 16
Can you show us a receipt of you paying for the crystals? Make sure to censor your payment information, it just needs to be proof that you spent the money.
You also will need to show us a screenshot of your account with no crystals. You may have to wait a few minutes to receive the crystals
28 March 2018 20:39
28 March 2018 20:39
Post  Post #3 
Group guest
[attachment=36567] [attachment=36568]


https://imgur.com/a/tQ3s1
28 March 2018 21:24
28 March 2018 21:24
Post  Post #4 
Reputation 639
Group Terminator 62 23 46 Messages 4087
Hello. If you using xsolla for payment, you need contact with support: https://support.xsolla.com
28 March 2018 22:13
28 March 2018 22:13
Post  Post #5 
Group guest
OMFG, what a scum......... and nobody is fault..

Xsolla SUPPORT:
_______________________
George: Thank you, just a moment please We are now checking it with the bank, because we couldn't locate it in our system It may take several minutes

Me: ok.

George: Thank you for your patience again. I apologize for the delay in my response. Please contact the game's support. I've checked all the information with different resources and it seems like the payment was processed not in our system.

Me: yea, I did.. they told me to come here
How it's not processed when I paid via xsolla app?

George: Do you play the game using their website or mobile app?

Me: website

George: Got it. I will escalate this issue to our specialists and we will contact you via your email as soon as they answer. We apologize for the inconveniences.
29 March 2018 03:45
29 March 2018 03:45

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